I am unable to login to the OntarioLearn Portal. What should I do?

• Access is not granted until your course start date. Please verify the course start date information that was provided by your Registering Institution. Please attempt your login then.
• If your course has already started and if you registered very recently, your account activation may not yet have been processed. Please allow at least 1 to 2 business days for your registration to be processed and your account to be activated. If after a few days you are still unable to login please contact the Help Desk and we will investigate.
• Please verify that you are entering your username and password correctly. If you are unsure about your username configuration please go to the "What is my username?" link and use the configuration tool that is available. If problems persist contact Help Desk for assistance.
• If you have forgotten your new password use the "Forgot Portal Password?" link on your Portal login page to have a new password generated and emailed to you. If problems persist contact the Help Desk for assistance.